Frequently Asked Questions

Store Policy

Many of your questions may be answered within our Store Policy and Privacy Policy.

Safe Shopping

100% Safe Shopping monitored 24/7.  Any data sent to or collected by our website is very secure. We do not sell any information accumulated by us. No pop-up's either.

Search

SEARCH:  To easily find what you are looking for use the "search" box on this  page.

E-mail

INTERNET HOURS: Our internet store operates 24/7, A live Person can usually be reached on our phone lines Mon-Fri 10am to 4pm (Eastern Time (GMT-5). Toll Free:  866-463-8810. If we cannot answer at that time you can leave us a message and we will get back to you ASAP, (generally by the next business day). We are located in Palm Bay, Florida, USA.  

E-MAIL your questions or comments 24/7 and a member of our staff will contact you as soon as possible during regular business hours.  E-mail: knittingcloset33@gmail.com.

Shipping

We normally ship in 1-2 business days. Delivery to your address will vary and is determined by the post office zip code for your area. Unusual, large quantity, special, back ordered or non-stock items may take a little longer. Please E-mail or call us at 866-463-8810 if you have a question or deadline so we can assure delivery as per your needs. We combine order items to calculate weight for your final shipping cost. Our shipping costs are usually much less than our competitors.

MINIMUM ORDER:  USA Customers $4.95.
SURCHARGE ON EXPORT:  Bank surcharges apply on all export credit cards 3%.

Holiday Shopping

HOLIDAYS require extra order process time especially in November and December due to the Christmas Season order volume and extra travel time necessary for delivery . When ordering, please plan ahead and allow plenty of extra time for delivery so you will not be disappointed.