Frequently Asked Questions
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Questions may be answered within our Store Policy and Privacy Policy.. FYI - We are currently virus free. We follow current government guidelines for protecting our workers and our customers from the spread of the Corona Virus. We sanitize our work stations, production and packaging areas and products regularly to help control any spread of the Corona Virus. |
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100% Safe Shopping monitored 24/7. Any data sent to or collected by our website is very secure. We do not sell any information accumulated by us. No pop-up's either. At the present time, On orders of $75 or more, we offer free USPS and UPS shipping on domestic United States sales only (does not include Alaska or Hawaii or outlying islands). You can also request curbside pickup on any pre-ordered item. |
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SEARCH: To easily find what you are looking for use the "search" box which is located on he first page of our website. |
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INTERNET HOURS: Our internet store operates 24/7, A live Person can usually be reached on our phone lines Mon-Fri 12 noon to 4pm (Eastern Time (GMT-5). Toll Free: 866-463-8810. If we cannot answer at that time please leave us a message and we will get back to you ASAP, (generally within the first few hours of if necessary, by the next business day). We are located in Palm Bay, Florida, USA. E-MAIL your questions or comments 24/7 and a member of our staff will contact you as soon as possible during regular business hours. E-mail: knittingcloset33@gmail.com. |
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We normally process and ship in 2-3 business days. Delivery to your address will vary and is determined by the post office zip code for your area. Unusual, large quantity, special, back ordered or non-stock items may take a little longer, possibly as much as 3-4 weeks. Please E-mail or call us at 866-463-8810 if you have a question on service or deadline to meet so we can try to make delivery as per your needs. We try to combine multiple order items and orders to calculate weight for your final shipping cost. |
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MINIMUM ORDER: USA Customers $4.95. FREE SHIPPING: Free shipping on orders of $75 or more (not including any shipping amount). Use shipping code 4AEM6YHC8CYD at checkout.
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HOLIDAYS require extra order process time especially in November and December due to the Christmas Season order volume and extra travel time necessary for delivery . When ordering, please plan ahead and allow plenty of extra time for delivery so you will not be disappointed. |