The problems listed here are the most common knitting machine problems. If you still have questions and are in the USA, you can text us at 321-961-2801 (10am-4pm Monday thru Saturday - Eastern time zone) and we will get back to you ASP. Also, you need to E-mail us - Email to firstname.lastname@example.org and we will reply as soon as we are able. If you are in the USA, please include a phone number and we will do out best to call you back - just let us know a time slot that is the best for you. Thank you!